1. Download Live Support module
Download Live Support module for Joomla 1.7 here.
2. Install the module
Login into your Joomla administration panel and select
Extensions Manager
from Extensions
menu - see in the figure below. Click Browse
button and select mod_livesupport.zip
file. Finally click Upload file & Install
button to install the module.3. Enable the module
In your Joomla administration panel select
Module Manager
from Extensions
menu - see in the figure below. Next click Live Support Chat
link to open module configuration panel.4. Login into your WebsiteChat.net account
Enter your WebsiteChat.net email address into field and password into field . Next click
Login
button .5. Configure the module
Select your Chat Button in left panel - see in the figure below. Next configure it's
Position
make it Published
and select page assignment . Optionally you can select Hide
Title radio button. Finally click Save & Close
button .6. Test Live Chat session
Make sure WebsiteChat.net chat application is running and verify there is a green icon in your taskbar which indicates the application is connected. Open your Joomla site in a web browser and click live chat button to start a chat session.
7. Enable Visitors Tracking (Optional)
7.1. Obtain Visitors Tracking JavaScript code
Login into WebsiteChat.net customer panel and select
Visitors Tracking
tab. Click Settings
button to open Visitors Tracking
window. Enter your site name , it's address (domain part only) and if you are using more than one domain name for your website add them to the filed . ClickUpdate
button to generate Visitors Tracking JavaScript code and copy it into the clipboard.7.2. Edit your template file
Login back into Joomla administrator panel and go to
Extensions
menu to open Template Manager
. Switch to Templates
tab and click on the link for the template you site is currently using. Next select Edit main page template
link to edit your template file.7.3. Paste Visitors Tracking JavaScript code
Scroll down to the very bottom of template file and paste Visitors Tracking JavaScript code just before </body> tag. Click
Save
button .
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